Investing in the guest experience
Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, your customers will leave you. So how do you get guests to seek out your brand next time they travel and recommend it to others? Investing in the Guest Experience is key to building brand recognition and customer loyalty.
We believe surprising your guests with an original, good quality welcome gift is part of this investment. Don’t underestimate the value of giving them a little welcome present and leave a lasting first impression! We found some great examples we want to share with you:
- Handcrafted cocktails, personalised snack tray and welcome note at the Goodland hotel.
- Assorted items from Greece’s top brands in food and beauty, a welcome gift at the Hotel Grand Bretagne
- They don’t forget the little ones at the hotel De Crillon in Paris.
Ph: Concorde Hotels Resorts
- DIY welcome cocktail at the Mandarin Oriental.
Now we know for a hotel it is much easier and cost effective to put something like this in place, since they have all the logistics. For a rental company or a property manager it is not that easy to put in place. That is why we at InCityBox have created solutions that will fit into everybody’s budget and logistical means.
InCityBox offers you a wide range of amenities and welcome gifts that will turn every guest’s trip into a triumph. From kitchen basics to snack packs and welcome cocktails, all our products are carefully curated, keeping your image and budget in mind.
Contact us at firstname.lastname@example.org to find out more!