FAQ

ABOUT INCITYBOX

What is InCityBox?

A company created by, and for, food lovers. We select the best local products in the city, based around unique traditions and experiences, and deliver them directly to you in a collectible souvenir box.

What kind of products do you work with?

We look for artisanal, local, producers who make exceptional food and drinks in an ethical manner.

What is the size and weight of the box?

Your box is made of compressed cardboard and closes with magnets. It is ideal for storage and will make a great souvenir of your trip. Each box measures 25x20x10cm and weighs between 2 and 3 kg when full. It’s compact and easy to pack in your luggage.

Is the box travel resistant?

All breakable contents are carefully packed with travel in mind. Your InCity souvenir box is surrounded by a cardboard postage box for extra protection.

PAYMENT

What types of payment do you accept?

We accept all major credit cards including Visa, MasterCard, American Express. You can also pay using PayPal.

Is my credit card information protected?

Absolutely. All transactions are secure and encrypted and we don’t store any of your payment information.

What is your privacy policy?

We will never sell or give any information you provide us with to anyone. No-one wants spam in their inbox (including us). You can review our complete privacy policy here.

OTHER QUESTION

How can I leave feedback?

We always want to hear from our customers. Your feedback and tips help us to keep improving. If you think there’s something we could do better or you just want to tell us how awesome we are, send us an email to info@incitybox.com

Can I suggest new features or cool products?

Yes. We’re always on the lookout for amazing things to include in our boxes. If you’ve tasted something sensational, or if you are a local producer with something you think everyone needs to try, please email us at info@incitybox.com

PURCHASE AND DELIVERY

How do I buy?

Select the box you’d like to receive and complete the payment instructions. We’ll deliver the box to where you’re staying in Barcelona.

How much does delivery cost?

Shipping cost is 4,9 Euro + VAT for addresses within Barcelona City.

Can I have the boxes delivered to addresses outside Barcelona?

Our standard delivery system does not allow addresses outside the city for now but if you contact us through mail we can arrange a special delivery.

How long does it take? I don’t want to spend the whole day waiting in my accommodation.

Order online at least 12 hours in advance and we’ll deliver your box within the 1-hour time period of your choice.

What if I’m not in when the delivery is made?

If you are staying at a hotel your InCityBox will be left at the reception. If you are staying at an apartment you will need to get in touch with us to arrange a new delivery time.

How do I report an issue with my order?

If, for any reason, you encounter an issue with your box, please contact us as soon as possible through our live chat or via phone.

What shipping company do you use?

Depending on the time of delivery, we try to work with a local courier that delivers using eco-friendly electric scooters or bicycles.

What’s your return policy?

We want you to be happy with your InCityBox.  If you aren’t happy, contact us and we do as much as we can to make you happy!

I want to take an InCityBox back home as a souvenir but I am leaving soon. Can you bring it now?

We’ll do our best! Give us a call and we will try to speed up delivery.

Can I buy large orders for corporate gifting or special events?

Of course! We also have a line of Welcome Gifts especially designed for these ocasions. Please contact us through live chat or via phone, or email us at info@incitybox.com

Can I customize the box contents if I place a large order?

Yes. We work with our corporate customers to create custom boxes that perfectly fit their needs and budgets.

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